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CSI – Customer Service Innovation
How can we help you?
At Innovation's headquarters, experienced technicians and engineers are available in the 24/7 customer support center providing technical support, training, product information and on-site support.
Training and product information
If you would like to receive product information, need spare parts or want to discuss an upgrade of your existing nice system, just let us know. Also, you can participate in a training for technicians in Hamburg or at your home base. For more information contact us via telephone or email.
Technical support
A team of experienced technicians and engineers will help you with any technical questions. These questions can range from additional functions you would like to add to any discrepancies. Whatever the question, please do not hesitate to contact us.
On-site support
In case that an issue cannot be solved on the phone or via email, we will send someone on-site to do troubleshooting personally. In addition to the Hamburg staff, we have positioned on-site personnel in Montreal, St Louis, Wichita, and Dubai for faster global support.